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The option scenario gives the customer an out without having to call and tell you your service is bad and he no longer wants your service. Many people are non-confrontational. Keep this in mind when you approach a pool owner for a service estimate or repair estimate.
Many customers do not like to argue, so give them a way out of your service that makes them feel comfortable and non-confrontational.
Now that you have covered several chapters and you have an idea how this works, take a few minutes and complete the next assignment. Come up with an option for a customer on the following three services:
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1. A pool draining:
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2. An acid wash:
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